Delivery Policy

1. Digital Products and Downloads

Callopus is 100% digital software. Nothing physical is shipped or delivered.

The Callopus desktop application is available immediately for download from our website for supported operating systems: Linux (AppImage and .deb), Windows (x64 setup executable), and macOS (universal disk image). Downloads are accessible 24/7 with no waiting period.

2. Subscription and Service Activation

When you purchase a subscription plan (Pro, Pro Plus, or Max), your digital subscription activates immediately upon successful confirmation of payment by our payment gateway (Razorpay).

Your plan entitlement, AI credit allowance, and features become accessible on every computer and device you sign in to using your registered Callopus account credentials.

3. Delivery Assistance and Delayed Activations

In rare instances of banking delays or webhook processing interruptions, plan activation may take a few minutes. If your subscription is not activated within one (1) hour of completing payment, please contact our support team immediately:

Email: support@callopus.com
Subject: Subscription Delivery Assistance

Please include your account email address and Razorpay payment reference number. We will manually verify your transaction and activate your plan promptly.

4. Support Response Timelines

All delivery and billing support requests are monitored continuously. We respond to all inquiries within 2 working days.