Refunds and Cancellation Policy

1. Seven-Day Full Refund Guarantee

We want you to be completely satisfied with Callopus AI. If you subscribe to any paid plan (Pro, Pro Plus, or Max) and find that it does not meet your learning needs, you are entitled to a full refund upon request within seven (7) days of your first payment.

2. Cancellation Policy

You may cancel your subscription at any time. After the initial 7-day guarantee period, when you cancel your subscription, your plan will remain active until the end of the current billing cycle you have already paid for. We do not provide prorated or partial refunds for unused days within a billing period once the 7-day window has elapsed.

3. Free Trial Policy

If your subscription began with a free trial, your payment method will not be charged if you cancel before the trial period concludes. You may cancel at any point during the trial with zero cost.

4. AI Credit Top-Ups

When supplemental AI credit top-ups are purchased, they are eligible for a full refund within seven (7) days of purchase provided the credit remains completely unused. Once any portion of a top-up has been consumed, it is non-refundable.

5. How to Request a Refund

To request a refund under this policy, please send an email to:

Email: support@callopus.com

Please include the following details in your email:

• The email address associated with your Callopus account;
• The date of the payment transaction;
• Your Razorpay payment identifier or receipt number (if available).

6. Refund Processing and Timelines

Once approved, your refund is initiated immediately and returned to your original payment method (bank account, card, or UPI ID via Razorpay). Refunds typically reflect in your account within 5 to 7 working days, depending on your bank or card issuer.

7. Contact and Inquiries

If you have any questions regarding billing, cancellations, or refunds, please reach out to us at support@callopus.com. We respond within 2 working days.